Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCTC404B Mapping and Delivery Guide
Provide competent suicide intervention in a telephone counselling context
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | CHCTC404B - Provide competent suicide intervention in a telephone counselling context |
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Description | This unit describes foundation knowledge and skills required to provide suicide intervention in the context of a telephone counselling service to persons potentially at risk, those concerned about someone at risk and people dealing with the aftermath of a suicideThe focus is on competencies that enable the telephone counsellor to identify and manage immediate suicide risk in the context of a supportive counselling relationship that seeks to work collaboratively with the caller to achieve safe outcomesSafe outcomes in this context include a clear safety plan for addressing any immediate danger to the person at risk, or others, mobilising access to emergency medical help when needed and facilitating links with resources able to offer further assessment and careThe needs and safety of the caller are the primary focus in any suicide callHowever, interventions also need to consider and address the safety of those offering help and potential risk to others in the situation | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | The unit addresses opportunities for suicide intervention available to the telephone counsellor that recognise the potential and limits of the telephone medium and feature its role in linking callers with further resourcesTelephone counsellors will be persons with training appropriate to their role who apply learning as employees or community volunteersCompetence in basic helping skills and crisis intervention is foundational preparation for this unit | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and assess a caller's current suicide risk |
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Element: If suicide thoughts are present: |
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Element: Apply telephone counselling skills to reduce immediate risk of suicide and increase caller safety |
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Element: Facilitate and strengthen the caller's links to further care | ||||||||
Element: Having worked with the caller to take any steps needed to address immediate safety: |
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Element: Provide suicide intervention support that resources the caller beyond the immediate suicidal crisis | ||||||||
Element: When or if it is assessed that there is no imminent risk that needs to be immediately addressed: |
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